Back to Fyxo

Fyxo Mobile App Privacy Policy

Last updated: December, 2025

1. Introduction

Tech Pilot, LLC ("we," "our," or "us") operates the Fyxo mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

We collect information that you provide directly and information that is automatically collected when you use the App.

Personal Information We Collect:

Email Address

Linked to Identity: Yes

Used for Tracking: No

Purpose: Account management, authentication, and essential service communications

Name

Linked to Identity: Yes

Used for Tracking: No

Purpose: User identification, personalization, and service delivery

Phone Number

Linked to Identity: Yes

Used for Tracking: No

Purpose: Customer communication, SMS notifications, and account verification

Physical Address

Linked to Identity: Yes

Used for Tracking: No

Purpose: Service location identification, routing, and appointment management

Photos

Linked to Identity: Yes

Used for Tracking: No

Purpose: Work documentation, before/after photos, and service record keeping

3. Device Permissions and Usage

The App requests specific device permissions to provide its functionality:

Camera Permission

System Message: "Fyxo needs camera access to capture photos and videos of work performed at appointments."

Usage: Take photos and videos of repair work, equipment, and service documentation.

Photo Library Permission

System Message: "Fyxo needs photo library access to attach images to appointments and save documentation."

Save Permission: "Fyxo needs permission to save photos you take to your photo library."

Usage: Access existing photos for work orders and save captured documentation to your device.

Notifications

Usage: Send push notifications for appointment reminders, schedule changes, new messages, and system updates.

4. How We Use Your Information

We use the collected information exclusively for app functionality and service delivery:

  • Provide and maintain the field service management features
  • Process and manage appointments, estimates, and invoices
  • Enable communication between technicians and customers
  • Send service-related notifications and updates
  • Provide customer support and technical assistance
  • Improve app performance and user experience
  • Ensure security and prevent unauthorized access

Important: We do not use your information for advertising, marketing to third parties, or any tracking purposes outside of app functionality.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

  • Service Providers: With trusted third-party services that help us operate the App (e.g., cloud storage, communication services)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfer: In connection with a merger, acquisition, or sale of business assets
  • Safety: To protect the rights, property, or safety of our users or others

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Compliance with industry security standards

7. Data Retention

We retain your information for as long as necessary to provide the App services and comply with legal obligations:

  • Account information: Retained while your account is active
  • Service records: Retained for business and legal compliance purposes
  • Photos and documents: Retained as long as associated with active service records
  • Communication logs: Retained for quality assurance and dispute resolution

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service
  • Opt-out: Disable notifications or communication features in the App settings

9. Children's Privacy

The App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last updated" date. Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Tech Pilot, LLC

Email: yourtechpilot@gmail.com

Website: https://www.yourtechpilot.com

Subject Line: "Fyxo Privacy Policy Inquiry"

This Privacy Policy is effective as of the date listed above and applies to all information collected through the Fyxo mobile application.