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SMS & Communication Consent

Platform Communication Guidelines for Service Providers Using Fyxo

Verbal Opt-In Script

When service businesses using the Fyxo platform make initial contact with customers (typically during the first phone call), the following verbal opt-in script should be used to obtain SMS consent:

Technician/Dispatcher:

"As part of our field service operations, we use the Fyxo platform to send you text messages regarding appointment confirmations, schedule changes, service notifications, and invoice updates. Message frequency varies based on your service activity and appointments. Message and data rates may apply, depending on your mobile phone service plan. At any time you can get more help by replying HELP to these texts, or you can opt out completely by replying STOP. Mobile Terms of Service are available at https://www.yourtechpilot.com/products/fyxo/terms and our Privacy Policy can be found at https://www.yourtechpilot.com/products/fyxo/policy. Please reply with 'yes' or 'no' to indicate if you would like this service."

Customer:

"Yes please"

Technician/Dispatcher:

"Great! We will send you a text message to confirm your enrollment shortly."

Types of Messages You May Receive

Service Messages

  • • Appointment confirmations
  • • Arrival notifications
  • • Service completion updates
  • • Follow-up reminders

Business Messages

  • • Invoice notifications
  • • Payment confirmations
  • • Schedule changes
  • • Emergency updates

Message Frequency

Message frequency varies based on your service needs and activity. You may receive messages for:

  • Scheduled Appointments: Confirmation and reminder messages
  • Service Updates: Technician arrival, completion, or delay notifications
  • Schedule Changes: Rescheduling or cancellation communications
  • Follow-up Communications: Additional questions or confirmations as needed
  • Billing & Invoices: Payment and invoice notifications
  • Urgent Matters: Emergency service communications when necessary

Note: Customers with more frequent service appointments or complex jobs may receive more messages than those with occasional service needs.

Opt-Out Instructions

Text Message Commands

  • STOP: Reply STOP to any message to opt out of all SMS communications
  • HELP: Reply HELP to get assistance and contact information
  • START: Reply START to re-enable messages after opting out

Contact Your Service Provider

To manage communication preferences or opt out of messages:

  • • Call your service provider directly
  • • Reply STOP to any text message
  • • Request changes during your next service appointment
  • • Ask your technician to update your preferences

Note: The Fyxo mobile app is designed for service technicians and dispatchers. Customers receive communications but manage preferences through their service provider.

Important Information

  • Carrier Charges:Message and data rates may apply based on your mobile service plan
  • Supported Carriers:All major US carriers are supported (Verizon, AT&T, T-Mobile, etc.)
  • Service Availability:SMS service is available 24/7, but business hours apply for support responses
  • Privacy:Your phone number is used only for Fyxo service communications and is not shared with third parties

Contact Information

For Customers

To update SMS preferences or opt out of communications:

  • • Contact your service provider directly
  • • Reply STOP to any text message
  • • Speak with your technician during service

For Service Businesses

For Fyxo platform support or questions about SMS compliance:

Tech Pilot, LLC - Fyxo Support

Email: yourtechpilot@gmail.com

Website: https://www.yourtechpilot.com